FAQ

At Watch Essence we want to make everything as simple and hassle-free as possible. Below are some frequently asked questions. If your question isn’t listed below, please do not hesitate to contact us.

Yes!

We sought out industry-wide revered Swiss-trained watchmakers to handle our timepieces. They conduct a multipoint inspection on your watch for authenticity, performance, and condition. All of our watches are photographed in-house and listed with a thorough description to exhibit every aspect of its condition and service history with total transparency. Our trust in our team allows us to back all of our timepieces with 1-Year Watch Essence Warranty on the movement of the watch. Please care for your watch with the highest regard as we do not cover loss, theft, water damage, or any damage caused by negligence or mishandling of the watch.

We are not an Authorized Dealer of any of the brands in our collection and cannot make any claims on the manufacturer’s original warranty that comes with the watch.

Yes, we ship internationally via FedEx to approved FedEx locations. Please see the FedEx website to determine if your country is included in the list of approved countries. Please note that we do not offer free international shipping; a shipping charge will be applied at checkout.

For domestic orders (within the United States), we offer payment via bankwire transfer.

After payment has been received, any first-time clients may be required to complete an identity verification process (administered by our payment service provider) to ensure the security of their purchase.

Watch Essence offers a 15-day delivery window starting at the time of successful delivery. Should the watch be returned in its original condition (not worn or with new signs of wear), a refund will be issued either to the original payment method (less any payment processing fees for credit card, etc.) or in the form of store credit. No returns will be accepted after this 15-day period.

Yes! Please fill out our sell form in order to receive a quote for your watch.

No. We are not an Authorized Dealer of any of the brands in our collection and cannot make any claims on the manufacturer’s original warranty that comes with the watch.

Yes. We Operate Online and we also have a showroom in Glendale Nashville

We are happy to offer free domestic shipping. Our shipping team will prepare your watch for dispatch within 24 business hours of obtaining payment confirmation. Your timepiece will be shipped exclusively via FedEx Insured Express Shipping to a your home address.

Visit Our Store

Dive into our collection of top luxury brands.